Job Title:
Trainer Customer ServiceJob Description
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.Are you a #Gamechanger with a strong background in Customer Service Training?
Would you like to start a new career in one of the TOP BPO Companies in the world?
Are you ready to change the Status Quo?
Are you interested? Do not hesitate to apply!
We are looking for a Trainer to join our Amazing Team in Riyadh!
+++For internal and future game changers:
Please apply ONLY if you are based in Saudi Arabia or eligible to be hired in the country++++
Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
Accountable for achieving individual training performance metrics
Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
Strong communication skills, both written and verbal.
Proficient in Microsoft Office.
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
Self-starter, sense of urgency, and works well under pressure.
Strong attention to detail.
Sense of professionalism and ability to develop good relationships.
English B2
Arabic Fluent
Important:
Only candidates with CV in English will be considered - all profiles without CV's will be automatically declined by the system
Location:
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,Language Requirements:
Time Type:
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