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Technical Account Manager (Customer Success) - Cruise & Ferry

Remote friendly
United Kingdom, United Kingdom
About the job
Job Title: Technical Account Manager (TAM) - Cruise & Ferry
Group: Cruise & Ferry
Salary Range: Competitive based on experience
Location: London, United Kingdom (hybrid)


Company Overview:
Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Neuron platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE for applications and end-users. Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.

Why Neuron?
Founded in 2019, Neuron is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started.
Neuron is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
As an early-stage company, all Neuron employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
Neuron is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.

About the Role
Are you excited about the intersection of technology and customer success? Do you have experience working with IP networking and SD-WAN solutions in the Cruise and Ferry industries, and an interest in the next generation of connectivity technologies? Come work with us to help accelerate the future of connectivity and digital experiences in Cruise & Ferry.
Neuron is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Neuron’s Cruise & Ferry TAM, you’ll be the bridge between our customers and internal teams (pre- and post-sales) to educate and drive the successful implementation of Neuron’s products, which include advanced analytics and AI-powered network management solutions. Your role is pivotal in ensuring our customer’s needs are not only met, but exceeded, through expert technical guidance, proactive problem solving, and unwavering dedication to their success.

What You'll Do

Provide Technical Expertise & Analytical Problem-Solving:
  • Become the go-to, trusted expert on all things Neuron, and use that knowledge to educate and train customers on our products and solutions (pre- and post-sales).
  • Demonstrate a keen analytical mindset to tackle the complex technical connectivity challenges in the Cruise & Ferry industries.
  • Use your extensive IP networking and SD-WAN background to understand and address customer's technical inquiries, challenges, and customization requests.
  • Work closely with Neuron’s product and engineering teams to deliver timely solutions to customer-specific software feature requests.

Drive Customer Success & Retention:
  • Cultivate strong, long-lasting customer relationships by developing a thorough understanding of their unique needs and goals and working cross-functionally to drive success.
  • Act as the main point of contact for all customer interactions, providing proactive support, quickly addressing concerns, and ensuring overall customer satisfaction.
  • Advocate for the customer’s needs and provide valuable feedback and insights to the broader Neuron team to help shape the direction of their solutions.
  • Collaborate with Neuron’s sales team to refine the sales process and ensure customer loyalty.

Lead Project Management & Delivery:
  • Serve as the project management lead for the delivery of all customer-facing solutions, from strategy to planning to execution to ROI.
  • Collaborate with other project managers and cross-functional teams to ensure smooth execution of operations, networking, deployment, and service delivery for each customer.
  • Be proactive in anticipating and resolving any potential roadblocks.

What You'll Need
  • Proven experience as a Technical Account Manager with a solid background in IP networking and SD-WAN deployments
  • Strong understanding of SaaS solutions and experience working with companies in the Cruise & Ferry industries or similar
  • Bachelor’s degree in computer science or relevant field
  • Excellent interpersonal and communication skills to effectively engage with customers, project managers, and internal teams
  • Strong analytical mindset and problem-solving skills to address complex challenges

What We'll Offer
  • The opportunity to learn from connectivity and content engineering experts across the business.
  • Opportunities for hybrid office and remote work
  • Competitive salary
  • Competitive health benefits that start on day one (+ Optical and dental)
  • Pension scheme
  • Generous paid time off policy
  • Performance-based bonus

Interested in learning more?
Check out our website at
Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Neuron, to learn more about how Neuron is disrupting connectivity technologies in the cruise industry.
Neuron has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Neuron to our customers in the cruise industry.
We recently announced the availability of Neuron’s network APIs for the maritime industry. Check out the press release to learn more about how Neuron can help maritime solution providers improve onboard experiences, like emergency response.

Neuron will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Neuron will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at

Neuron is an Equal Opportunity Employer. Employment opportunities at Neuron are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.