Solutions Engineer
Neuron
Full-time
Remote friendly
United Kingdom, United Kingdom
About the job
JOB DESCRIPTION
Job Title: Solutions Architect
Group: Solutions Engineering Team
Location: London, United Kingdom
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Company Overview:
Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Neuron platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE for applications and end-users. Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.
Why Neuron?
Founded in 2019, we are a fast-growing, Series A tech startup passionate about making connectivity experiences better for everyone.
Our industry-first solutions are already addressing major challenges for companies in the travel and transportation industries-and we're just getting started.
As an early-stage company, new hires will have the opportunity to make a significant impact on our growth trajectory.
We are headquartered in the greater Miami region, with remote teams spanning the U.S., Europe, and India.
Neuron is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
About the Role
Neuron is seeking a Solutions Engineer. The Solutions Engineer will interface with customers and identify their needs. A Solutions Engineer will work with various Neuron departments from network engineers, support and operations to ensure a plan is in motion to improve the customerβs experience. The position requires high-level thinking to architect solutions across a variety of hardware, along with low-level programming skills and a passion for focusing and committing. Working on this technology you will have the opportunity to have a major impact on the implementation and quality of Neuron next generation products. Our environment cultivates innovation and rapid product iteration within a creative solution space.
We need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans, balance workloads, and ensure we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.
What You'll Do
- Collaborate with sales and product teams to understand customer requirements and design tailored satellite communication solutions.
- Conduct site surveys and feasibility studies to determine the best solutions for new customers
- Oversee the installation, configuration, and testing of Neuron systems on maritime verticals.
- Develop and maintain comprehensive documentation for all solutions and services provided.
- Act as a technical advisor to customers, offering guidance on best practices and optimal usage of satellite communication systems.
- Conduct training sessions and workshops for customers and internal teams on the operation and maintenance of satellite systems.
- Stay updated on the latest advancements in Neuron systems.
- Coordinate with cross-functional teams, including sales, product management, and service delivery, to ensure successful project execution.
What You'll Need
- Bachelorβs degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
- Minimum of 3-5 years of experience in satellite communications, with a focus on maritime.
- Strong understanding of satellite communication systems, including VSAT, L-band, and Ku-band technologies.
- Proficiency in networking concepts, IP routing, and RF engineering.
- Strong communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
- Project management experience and the ability to handle multiple tasks simultaneously.
What We'll Offer
- The opportunity to learn from connectivity and content engineering experts across the business.
- Opportunities for hybrid office and remote work
- Competitive salary
- Competitive health benefits that start on day one (+ Optical and dental)
- Pension scheme
- Generous paid time off policy
- Performance-based bonus
Neuron will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Neuron will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@getneuron.com
Neuron Inc. is an Equal Opportunity Employer. Employment opportunities at Neuron Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.