Senior Business Analyst

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. 

We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, Adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.

Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. 

Join us on our journey… Let’s create something awesome, together, today.

About the role and team:

We are seeking a highly organised and versatile Senior Business Analyst within our Business Operations team. You will be integral to enhancing our understanding of business functions, identifying gaps between current and target states, promoting continuous improvement, and driving strategic initiatives. 

This dynamic role requires an individual capable of acting as a cohesive force across Business Operations activities, including stakeholder management, business intelligence, strategic planning, and facilitating change to ensure efficient execution of strategic priorities.

What you’ll be doing:

• Engage with stakeholders to understand needs and ensure alignment.
• Facilitate effective communication and cooperation across functions to drive unified efforts towards common objectives.
• Collaborate with the Change Manager to ensure smooth transitions and adoption of new initiatives, roles, and ways of working.
• Map processes and analyse performance to uncover efficiency and effectiveness opportunities within business functions.
• Advise on and implement strategies to streamline processes and optimise resources.
• Ensure data collection and visualisation align with business analysis needs and strategic goals.

We’d love to talk to you if you:

• Have proven experience as a Business Analyst, within a Business Operations environment.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication skills for effective stakeholder engagement at all levels.
• Familiarity with data visualisation tools and basic statistical concepts.
• Strong project support and coordination skills for occasional hands-on involvement in strategic initiatives.
• Experience in change management and process improvement methodologies.

What we'll offer you:

At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. 

Our benefits include:

• Total 35 days holiday (we have flexible bank holidays)
• Comprehensive private medical insurance
• Enhanced parental and adoption leave
• 1-1 professional financial coaching
• Up to 50% off an electric vehicle
• Pension - matched up to 5%

View our complete list of benefits here.

As this is a hybrid role, we’re looking for people within a commuting distance of our Edinburgh office and who are flexible to travel to CreateFuture regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home.

Next steps:

Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.

Our process:

• 30-minute call with one of our Talent Acquisition Team
• 45-minute CV and background interview
• 60-minute technical task
• 60-minute values led interview

Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into the role, team and business as a whole, so throughout the process, you’ll meet a few people from our Operations team as well as others from our wider teams to help you get a well-rounded view of the role and life at CreateFuture.

We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.

We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.