Remote Creative Team Coordinator

Design Pickle

Full-time

Remote

Argentina, Colombia, Mexico, Mexico, Indonesia, Indonesia, Malaysia, Malaysia, Philippines, Philippines, and Peru, Peru

US Working hours: 8am to 5pm EST/PST

Coordinates with: Production Specialist

Overview: As a Team Coordinator at Design Pickle, the contractor will collaborate cross-functionally to ensure outstanding client experiences and the seamless delivery of high-quality creative work. Your responsibilities merge strategic coordination and creative oversight within a dynamic creative production environment. Monitoring a designated portfolio of creative output, your primary objective is to orchestrate the flawless delivery of our creative services, upholding Design Pickle's commitment to excellence and hospitality.

Scope of Work:

Client-Centric Coordination: Act as a primary production point of contact for Production Specialists, Customer Success Managers, Production Coordinators, and Clients, ensuring a comprehensive understanding of their needs, providing updates, and meeting their expectations.
Timely Delivery Assurance: Ensure on-time delivery of client work, ensuring it consistently meets or exceeds client expectations.
Talent Empowerment: Empower creative talent to consistently produce work aligned with Design Pickle's quality standards, surpassing client expectations.
Output Evaluation: Collaborate with a diverse creative workforce of up to 40, including graphic designers, digital designers, illustrators, motion graphics artists, and video editors; Ensure adherence to service level standards.
Workload Management: Equitably distribute workloads among the creative team to maximize productivity and creative utilization.
Quality and Client Satisfaction: Collaborate with Quality Coordinators to maintain design quality, brand consistency, and client satisfaction.
Issue Resolution and Process Enhancement: Investigate and resolve issues related to low customer feedback, identifying opportunities to enhance processes and service delivery.
Efficient Request Management: Efficiently manage client requests, ensuring proper assignment and timely delivery of creative work.
Process Improvement: Identify opportunities to enhance processes, contribute to improving the creative team, and refine service delivery
Provide additional services and support as required by the client..

Requirements

Passion for Design Pickle's purpose: to be the most helpful creative platform in the world.
Knowledge and experience in Graphic Design, Motion Graphics, or Custom Illustrations.
Demonstrated ethical leadership skills fostering collaboration, productivity, and a positive team atmosphere.
Experience in overseeing large creative teams.
Adaptability, speed, and agility in working efficiently and effectively under pressure.
Proficient in business-level English communication for real-time interactions with creatives and clients.
Strong organizational and time-management skills.
Decision-making, negotiation, and forward-thinking skills.
Proficiency in people, resource and ticket management.

Bonus Points for:

Proven working experience as a Studio Manager, Traffic Coordinator, or Project Manager in a creative agency-type setting.
Previous Customer Support experience enhancing your ability to understand and address client needs effectively.

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