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Remote Billing Specialist

Design Pickle
United States
$60,000 - $65,000 USD yearly
About This Role
Hello, prospective pickle! Design Pickle is seeking to expand our Finance team by adding a Billing Specialist to streamline the entire user experience for our Design Pickle clients needing go-to support. 
As a Billing Specialist at Design Pickle, you're not just crunching numbers, but you're also a team member keeping our creative universe in balance!  The goal of the Billing Specialist is to ensure that our financial operations are as smooth and seamless as our design services. Get ready to blend your love for numbers with our unique, vibrant culture, where every spreadsheet tells a story, and every customer transaction is an opportunity to showcase our company’s mission: to be the most helpful creative platform in the world. Join us, and let's make financial management as creatively engaging as our designs! 
Reports to: Senior Administration Manager
Works closely on a daily basis with: Customer Success, Sales, Revenue Operations, and People teams.
Location: Design Pickle is a fully remote company with a company hub in Scottsdale, Arizona. 
Who We Are Looking For
First, Design Pickle is anything but typical. We’re a group of hard-working, creativity-loving individuals from around the world.
Do we love pickles, too? Most of us! But don’t stress if pickles aren’t your thing. It’s not a deal-breaker. We do look for a passion and interest in something though because our employees’ uniqueness helped make us the great company we are today. 
We stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.

Specific to your role, we’re looking for individuals who have…

    • 3+ years of experience in a finance or accounting function.
    • Deep knowledge of accounting software; QuickBooks Online is preferred.
    • Experience troubleshooting, optimizing, and providing creative solutions in payment processing platforms such as Stripe
    • Proficiency using spend management platforms like Airbase and Tropic is a plus
    • A solid, almost nerdy love for billing and accounting principles, speaking “billing” and “accounting” fluently, as if they were your native languages.
    • Strong analytical skills are essential, with a knack for turning numbers into actionable insights.
    • Strong written and verbal communication skills are crucial, with the ability to explain complex billing information clearly and simply.
    • Extreme attention to detail, finding and fixing the smallest errors that others might miss, ensuring precision in every aspect of your work.
    • Ability to work autonomously, thrive in a remote environment, take initiative, and be a self-starter.
    • Excellent interpersonal skills are a must, with a talent for making meaningful connections with a variety of personalities, even through a screen.
    • Master of time management, juggling multiple tasks, reprioritizing on the fly, and always staying cool under pressure.
    • A relentless desire to learn, improve, and innovate while rooted in standard operating procedures (SOPs).

Key Objectives and Responsibilities

    • Address a broad spectrum of billing requests, including providing quotes, processing new customer orders, processing refunds, completing customer documentation requests, and answering intracompany queries.
    • Create, enforce, and adhere to billing SOPs and update and publish new procedures as changes develop.
    • Collaborate with customers and team members across departments to research and resolve payment disputes
    • Manage collections for overdue customer accounts, including identifying past due accounts, and managing outreach until payment is secured. Must work closely and effectively with customers and departments to resolve billing issues.
    • Collaborate across departments to implement billing updates and improve the overall efficiency of our billing processes. 
    • Assist in preparing monthly, quarterly, and annual financial statements
$60,000 to $65,000 a year
The compensation range for this position is $60,000 to $65,000 annually. The actual salary offer to a candidate will be made with mindful consideration of many factors. These factors include but are not limited to skills, qualifications, education/knowledge, experience, and alignment with market data for a given location within the US. In addition to base salary, some positions may be eligible for additional forms of compensation such as bonuses or commissions. This salary data is for our US-based positions only.
Benefits, Compensation, And Perks
Uncapped PTO: Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request.
Major medical healthcare: We offer major medical plans as well as Dental and Vision insurance.
Remote-work flexibility: More productive at home? Not based in Scottsdale, AZ? Fine with us! We are a remote-first company with people all over the country.
401K: Plan for your future with a 401K with a 5% company match.
World-class Company Hub: More productive in an office? Also, fine with us! Our Company Hub is set up with state-of-the-art standing desks, high-definition monitors, breakout rooms for meetings and calls, a podcast studio, a relaxation room, and of course - as much merch as you need.
In-office gym: Our Company Hub also has a small CrossFit-style gym with a Peloton studio available for any pickles to use!
Life-changing massage chair: We change lives through creativity...and massages. Our team has traveled far and wide to take advantage of a life-changing massage chair that is housed in our Company Hub. One massage is all it will take to radically transform your life.
New parent leave: Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary.
Short Term / Long Term Disability Options
Paid training and personal development: We offer a yearly stipend for employees to continue to grow their skillset and learn things to help them in their careers.
Pet insurance: Have a furry friend? Design Pickle offers pet insurance through United Pet Care for discounted vet visits, medication, and procedures.
Team retreats, social events, and adventures: Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff.
About Design Pickle
Design Pickle was founded in 2015 with a vision to change lives through its creative software, solutions, and services. Since then, the company has grown to be the leading flat-rate creative services company in the world. We have served tens of thousands of clients with a team that spans the globe. 
Design Pickle continues to be one of the fastest-growing companies in America listed on the Inc. 5000 in 2019, 2020, 2021, 2022, 2023. We’ve also been ranked as an AZ Central Best Place to Work in 2020, 2021, 2023.
We are a company that takes our core values to heart:
Be the SPARK
Let your fire and passion inspire someone else’s day.
DRIVE Performance
Seek out new ways to improve performance, satisfaction, and impact for our customers. Less is more rules supreme.
Give it to me STRAIGHT
Lead with radical and professional candor in every situation. Graciously accept when others do the same. Move forward together and aligned.
HELP when nobody's watching
Find opportunities to support each other and our clients beyond the day-to-day.
Lean into HARD
We thoughtfully select our challenges and tenaciously commit to conquering them.
Make your own PICKLES
We are a collection of incredible individuals who challenge ourselves and each other to grow. Change is celebrated as a sign of progress.
You can learn more about our company, our vision, and what we stand for on our website and social channels. We can’t wait to meet you—thank you in advance for your application!
Design Pickle is an Equal Opportunity Employer. You will often hear members of the Design Pickle team refer to themselves as “pickles”. Pickles come in an infinite amount of variety, and as such, the pickles at Design Pickle celebrate every aspect of our diverse workforce and do not tolerate discrimination on the basis of race, color, religion, marital status, age, nationality, (dis)ability, gender, gender expression, or sexual orientation.
All employment decisions are made on the basis of qualifications, merit, and business need. The right pickle for the right opportunity. Design Pickle is an Equal Opportunity Employer.
Notice to Staffing and Recruiting Agencies
Design Pickle will not accept resumes from any source other than the candidate. Any unsolicited resume sent to Design Pickle will be considered Design Pickle sourced.

This job is closed.