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Product Support Specialist

New York City Metropolitan Area
About the job

Hey there.
At Clay, we believe in empowering the growth of every business. We’re on a mission to help teams grow their customer base by finding and reaching out to the right people.

Navigating the world of go-to-market data is a complex task involving data aggregation, transformation, and automation. We believe better software enables teams to become more effective in creatively seeking and reaching out to the people that matter. We are building a new type of data workflow tool that allows any team to find the right data, craft custom workflows, and automate their go-to-market strategy. We like to think of Clay as a composable canvas that unlocks power and creativity for growth-focused teams.

Building a powerful yet easy-to-use tool that enables complex data aggregation, transformation, and automation is no easy feat. It takes a huge amount of creativity, discipline and attention to detail. It also takes a team of brilliant minds, collaborating, supporting and learning from each other.

πŸ‘‹πŸΏπŸ‘‹πŸΎπŸ‘‹πŸ½πŸ‘‹πŸΌπŸ‘‹πŸ»At Clay, we hold two things to be true as we grow our team β€” hiring is more about the person and less about the description; diverse teams build the strongest, most meaningful products. We are committed to building a team that reflects these beliefs, and cannot wait to speak with you.

Product Support Specialist @ Clay
Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a support specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product.
This role offers a unique opportunity for individuals with a product-minded approach and a technical background to thrive. Your contribution extends beyond customer support to include content creation initiatives. And if you're up for it, there's an opportunity to dive into coding solutions for technical challenges firsthand. You'll be at the forefront of bridging the gap between customer needs and product innovation, using your technical expertise to provide tailored solutions and enhance the overall customer experience.

What You’ll Do
  • Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.
  • Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.
  • Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
  • [Bonus] For those with coding skills, there is the opportunity to directly address and resolve product issues, contributing to software troubleshooting and enhancements.

What You'll Bring
  • You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.
  • You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.
  • You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.
  • You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.
  • You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.

Working @ Clay
Based out of a central office on 5th Ave in Manhattan near Union Square. We're big on taking care of our team and always excited to hear different ideas that can help us to do this better.

Competitive salary and role trajectory. Roles, responsibilities, and comp grow as we do.
Health insurance. Fully funded, high quality health, dental & vision coverage.
Visa sponsorship. We get it - it's an arduous process, but we're not scared of it.
Flexible schedules and paid time off. We ask team members to take at least 2 weeks fully-disconnected per year, with a flexible vacation policy beyond that.
Mental health. We're currently building a plan to help you find coaches, mentors & mental-health services.
Annual company retreats. This past year we took our roadmap exploration to Costa Rica.
Personal comfort. Order whatever equipment you think will help you work more enjoyably.
Remote work. Though we prefer people being in-person.