Client Relationship Manager - Los Angeles, CA

The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent.  We view underwriting human achievement to be at the heart of what we do, aiming to build resilience in our communities, empower personal and business success for our customers and create a culture where our employees can thrive.
As a Client Relationship Manager, you are Responsible for managing a defined book of business consisting of Regional Account (500-4,999 lives) customers.   Your primary role is to retain and grow your book of business.

 This is accomplished through the following:

• Proactively support your clients through various interactions including stewardship meetings based on each customer’s needs.
• Develops and executes comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, and individual customer’s needs.
• Makes recommendations for change where appropriate. Keeps abreast of client's changing benefits/HR needs/corporate landscape. Identifies and coordinates annual enrollment activity/communication requirements.
• Actively supports Book of Business growth objectives by identifying and pursuing opportunities for new and/or increased lines of coverage in conjunction with the Regional Account Executive.
• Partners with Regional Account Executive to educate and develop relationships with Brokers and their staff.
• Drives the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.
•  Primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.
•  Identifies opportunities for process improvement, for the benefit of individual customers and the broader customer base and takes action as appropriate.
•  Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to Producers and Customers.

Qualifications

•  Minimum 2 years of Disability and Life Group Benefits experience, emphasis on account management is preferred.
•  4-year college degree preferred or equivalent work experience.
•  As a condition of your employment, you must obtain and maintain the Group Life & Health license including Continuing Education requirements.   
•  Ability to facilitate meetings and/or present to groups of varying sizes.
•  Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint.
•  Excellent verbal and written communication skills.
•   Highly organized, detail oriented and able to manage multiple priorities at once.
•  Ability to build rapport and develop/maintain strong relationships with internal/external partners.
•  Ability to work independently.
•  Demonstrates good leadership skills.
   

*Must reside in the Los Angeles, California area to be considered*

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our offices will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.